In this interview recorded at Innovate THIS, Phil Denman, CEO of Capacity Insights, outlines his role within the company and provides an overview of its core products and services, as well as explaining how they contribute to the travel insurance industry.

The discussion focuses on the ways data analytics can improve customer experiences by streamlining processes like policy customisation and claim approvals. Denman also shares his views on how data-driven insights will shape the future of travel insurance and customer protection and the interview wraps up with his key takeaways from the conference.