At ITC Vegas, we partnered with Wisedocs, a leader in AI medical records summary, to better understand how trust in AI is forming across the claims ecosystem and explore how claims professionals evaluate AI in practice. Through a series of conversations with industry leaders recorded at the Wisedocs booth, we explored how much trust AI earns on its own, how that trust changes when expert review is involved, and where AI is having, or could have, the greatest impact across the claims document review process.

In this episode we interview Jocelyn Brown, SVP of Customer Success at Wisedocs, about what she hears from claims organizations navigating AI adoption, how human validation factors into confidence and defensibility, and what decision-makers should consider as they integrate AI into medical record and claims document review. Jocelyn explains that while “AI is going to make everybody’s job so much more efficient and actually allow us the time to do higher value tasks”, when “dealing with complex medical documents with a lot of detail, with a need for context around that information…it’s really important that our customers can trust that that information is valid and that it’s actually been seen and validated by an expert”.

To learn why AI with human-in-the-loop is reshaping trust, adoption, and efficiency in claims management, download the free Wisedocs report, AI in claims and the 4x trust effect of human oversight, here.