RDT and HIBRiD to launch AI-first, carbon-neutral claims platform for the London Market

May 21, 2025

Insurance software pioneer RDT has partnered with digital third-party administrator HIBRiD to launch a transformative claims platform, offering a  new generation of AI-driven, carbon-neutral¹ claims services, tailored for the London Market.

HIBRiD, established in 2024, is built from the ground up to transform London Market claims. At the core of the partnership is RDT’s ACE, an intelligent workflow orchestration engine to create an end-to-end claims platform that is faster, smarter, and greener, combining intelligent automation with sustainability and full transparency, to meet the complex demands of brokers, MGAs, and capacity providers.
Built for scalability and high-volume environments, ACE supports the complex, dynamic needs of the London Market by offering real-time data integration, configurable workflows, and the flexibility to tie together previously disparate systems for smooth, streamlined processing.

Justin Murphy, CEO of HIBRiD said: “From day one, our mission at HIBRiD has been to rethink how claims should be handled. We want them to be handled faster, smarter and more sustainably. We’re not just digitising legacy processes, but fundamentally transforming them using AI, automation, and sustainability as core principles. RDT’s ACE platform allows us to do exactly that. We’re delivering a claims experience that is agile, intelligent and built for the future.”

Mark Bates, CEO of RDT, said: “This is a powerful meeting of vision and technology. HIBRiD is setting a bold new benchmark for claims in the London Market, and ACE was built for exactly this challenge – combining AI, automation and auditability in a way that brings speed, accuracy, and control to even the most complex claims journeys.”

Together, RDT and HIBRiD offer a purpose-built alternative to traditional, fragmented claims handling. One that’s AI-first, emissions-aware, and tailored to the dynamic needs of brokers, MGAs and capacity providers across the London Market.