In this Spotlight on Insurtech Insights interview, Gal Olevson discusses how Emotion Logic is helping insurers improve claims outcomes through voice-based emotion and risk detection. By introducing genuine emotion analysis into the claims process, the company is enabling insurers to identify potential fraud more effectively while accelerating the handling of legitimate claims. Reflecting on the impact of the technology, he explains: “We save a lot of time on actually vetting claims, so rightful claims get paid out faster, fast track, and fraud is detected on the spot using genuine emotion detection, voice-based.”

Looking at the wider market, Gal identifies the biggest opportunity in insurance as moving beyond assumptions and toward a better understanding of claim authenticity. He highlights the role technology can play in helping insurers deliver faster, more accurate services. As he puts it: “Not guessing anymore, but knowing, knowing what claimants really are after, knowing the truth in every claim case, and really providing faster service that’s tech savvy, based on technology and based on understanding the actual truth of the matter.”