In this Spotlight on Insurtech Insights interview, Ken Zamkow, Co-Founder & CCO of Nolana AI, discusses how the company is helping insurers automate complex, document-heavy workflows across claims and customer service operations. By introducing agentic AI into legacy processes, Nolana AI is enabling insurers to reduce manual effort, shorten cycle times, and improve the experience for both employees and customers. Reflecting on the challenges facing the industry, he explains: “One of the things we constantly hear from insurers is that cycle times are longer than they can be, that loss ratios are higher, and there is often claims leakage.”

Looking at the wider market, Ken highlights the opportunity presented by agentic AI and its ability to transform insurance operations. He explains how insurers can move beyond traditional email-based workflows and legacy processes to deliver faster, more efficient outcomes. As he puts it: “With Agentic AI, you really have the opportunity to start shortening the time that it takes to review a claim or to handle a case or to help a customer in a much better and more efficient way.”