Health insurance is evolving. As member expectations change and technology reshapes healthcare delivery, insurers have an opportunity to move beyond simply paying claims and become trusted partners throughout an individual’s healthcare journey.

In this latest Scouting For Growth video excerpt, Sabine VanderLinden speaks with Xavier Lestrade, Managing Director of AXA Health International, about what it takes to transform a global health insurer into a digitally connected healthcare ecosystem that delivers meaningful value before, during and after treatment.

Serving members across more than 200 countries, AXA Global Healthcare is reimagining the member experience by bringing together insurance, payments, prevention and virtual healthcare into a single connected proposition. Rather than layering innovation onto existing products, Xavier explains why true transformation starts by redesigning the core experience itself.

Sabine and Xavier discuss:

• Why health insurers must evolve from paying claims to becoming long-term healthcare partners.
• How AXA Global Healthcare is simplifying the member experience through integrated digital payments and frictionless claims.
• Why connecting insurance, healthcare and payment technologies requires a completely different approach to regulation and ecosystem collaboration.
• How partnerships with fintechs, insurtechs and global technology providers are accelerating innovation.
• The role AI will play in creating a personalised “medical concierge” experience that combines intelligent automation with human expertise.
• What it means to build a truly connected healthcare journey that supports members wherever they are in the world.

Watch the conversation to discover how AXA Global Healthcare is redefining international health insurance through customer-centric innovation, ecosystem partnerships and AI-enabled healthcare experiences.

Listen to the full episode now on Apple, Spotify and Podbean.

To browse the full catalogue of Scouting for Growth episodes, click here.