We were recently joined in the studio by Eddie Longworth, Founder and Director at JEL Consulting. Earlier this year, Longworth led a coalition of 127 industry experts to create a voluntary code of conduct for the use of artificial intelligence (AI) in the insurance claims sector. His significant contributions to the industry were further recognised when he was named 2024’s Claims Champion at Insurance Times’ Claims Excellence Awards.

During the interview, Longworth discussed the transformative impact of advanced technologies on claims and supply chain management within the insurance industry. He provided insights into the challenges companies face when implementing advanced analytics solutions and shared his thoughts on the future of AI. Longworth also highlighted the importance of ethical considerations in AI development and the potential upcoming regulations in the UK.