At ITC Vegas, Ron Rock, US Correspondent and Managing Director for Financial Services at JobsOhio, interviewed Aditi Subbarao from Instabase about the transformative power of AI in financial services. Aditi shared more about her journey into AI and role at Instabase, where she focuses on helping organisations across the financial services sector automate workflows and improve efficiency. She highlighted how AI is revolutionising operations, particularly in areas like risk management, fraud detection, and customer experience, by processing unstructured data and driving innovation.

Aditi also explored the differences in AI adoption between banking and insurance, noting that banks often have more structured data and integrated business models, making AI implementation more straightforward. She emphasised how insurance can learn from banking by fostering a culture of innovation, being customer-centric, and developing products that address real protection needs. Looking ahead, Aditi identified emerging AI technologies like generative AI and advanced machine learning as potential disruptors, offering new ways to enhance efficiency and redefine traditional industry processes.